临沂常泰工程机械有限公司

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Pledge:
Pursuit of its population 100% customer satisfaction, build customer-centric, personalized service is crucial. All services within the company's technical staff have to undergo rigorous training and professional quality training, adhere to the "customer demand is the fundamental value creation" principle of service.
Aftermarket products within one year or 2000 hours (first come first) implements three.
Service Guarantee:
A smile: Always bring a smile to the customer;
A tooling: dressed in uniform, neat tooling;
A document: Wear service star badge;
A set of tools: carrying the standard configuration tools;
A table: end of service completed service record sheet;
1 Channel Category: leave with customers warm farewell.
1 Tel: long as the customer a phone, the rest of the things we do;
A quarter of an hour Re: receiving customer calls, reply within ten quarters of an hour;
Within 1 hour of departure: receiving customer call on, starting within one hour;
One-time fixes: one-time fix more than 90% pass rate;
A second pass inspection: Each service on the device once pass inspection;
A report: pass inspection after the medical report issued by an equipment;
1 Training: end of service with the customer to conduct a communication and training;
A second visit: end of service to customers once visit, returning 100%.
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